Returns & Exchanges
At Neurogan Health, we want you to be completely satisfied with your sustainable fashion purchase. If your item isn't the perfect fit, we offer a 30-day return window for all unworn garments in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original shipping bag or a secure box, ensuring all original tags are still attached to the clothing.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing